Customer Service
Orders
Online orders are available at anytime. We also accept emailed orders at anytime to sales@cdnbev.com. You can also call in orders to 1-888-303-7707.
Typical order processing is as follows:
- US orders placed by 11:30 local time will ship out same day if originating from Buffalo. Shipping direct from Canada, orders can be placed by 2:30 local time.
- Canadian orders placed by 2:30 local time will ship out same day.
- More complex orders, such as orders with more than 15 lines, or more than 150 lbs may require more time to prepare and ship.
Product Availability
Our website has 2 product availability indicators - in stock or low/no stock. Items with limited or no stock can be confirmed with CBS Sales.
Changing an Order
If you wish to change (or cancel) an order, you must do so as soon as possible. We can cancel an order anytime prior to having the product picked up by our freight carrier, which happens multiple times during the day. An order can be changed anytime up to the order cut off for same day shipment. However, if the change request comes in later than the cutoff time, the order will not ship until the next day. Additionally, during peak season, orders that are changed will often be moved to the next day.
Product requests/suggestions
If you have a product change or suggestion, please contact sales@cdnbev.com to discuss. We are proud to customize thousands of products every year. We rarely find a situation where we can't find a customized solution.