Shipping costs are calculated based on the product selected, location from where we are shipping from, and the type of service. The costs on the website are subject to change due to packing requirements - variances of actual billing of +/- 10% are possible from what is suggested on the website.
LTL Shipping requirements
Certain products must be shipped by LTL carrier due to size and/or nature of the product. If any product in the order requires LTL shipment, only LTL shipping options will be offered for the entire shipment. It is important to note that our shipping rates do not include liftgate, residential service, or inside delivery. If any of these services are required, please note in the order and we will ensure this service is added to the shipment - additional costs will apply.
You will receive a tracking number upon shipment of your order, which will indicate the freight carrier and the tracking number - usually with a link to easily check on the status.
If you have not received your order within the expected timeframe, and the tracking indicates the order isn't currently in the network, please contact us to investigate with the carrier. Please note, if we have shipped on your account, the carrier won't be able to provide much assistance to us, you should call.
When receiving shipments, it is vital to ensure the packaging is not punctured, ripped, opened, etc. If it is, you need to note that on the bill of lading or on the carrier receipt. Additionally, you need to confirm the number of pieces matches the number of pieces we sent you. If you sign the carrier's freight bill without any notations, you have received the shipment complete in good order and no freight claim can be made.
While we try hard to avoid damage in shipping, it does happen. If we have arranged the carrier for you, and are billing your freight, we will ensure we get a solution for you. It is imperative that you take a picture/provide specific information to allow us to open a case with the freight carrier. Additionally, this must be provided to us within 24 hours of receiving the shipment. Investigations by the freight carrier can take up to 3 weeks to complete.
If there is serious damage to the shipment, we recommend the customer refuse the shipment and contact us so we can start working to ensure we find a solution for you.
If the shipment was sent on your carrier account, please contact your carrier - as soon as we tender the shipment to the freight company, we have completed the order and the full invoice is due.
CBS is committed to ensuring you have the product you need for your business. If you feel we have sold something that isn't performing as expected, please contact us to see if we can help. The majority of concerns are related to ensuring the customer knows how to use the product and a quick technical support call can resolve it quickly. If it is determined that the product ordered won't meet your needs, or you have simply changed your mind, you can request a return authorization.
Eligible returns requested within 14 days of receipt of the product for a restocking fee of a minimum 15% - provided the items are in new condition. After 14 days, a minimum 25% restocking fee applies.
Freight charges must be prepaid by the customer.
All returns, once processed and approved, are credit for future orders - there are no refunds.
In the event CBS has caused the error, there are no costs to the customer for returning the product and no restocking fees - we will reship the correct product at no additional cost to you.
Custom made and special order product cannot be returned for credit. If there is a defect or a shipping error, please contact us and we will work with you to ensure you have the product you need, working as should be expected.